Delivery & Returns
🚚 Delivery Information
We aim to dispatch all orders as quickly and efficiently as possible. Once your order is placed, you will receive a confirmation email with your order details.
Shipping Method:
We use Royal Mail 2nd Class as our standard delivery method for most items.
Delivery Charges:
Our delivery rates are based on the size and quantity of items in your basket:
- Orders containing only small items:
£2 for the first item + £0.50 for each additional item - Orders containing any large items:
£4.50 for the first item + £1.00 for each additional large item
(Additional small items are charged at £0.50 each)
Free Delivery:
We offer free UK shipping on all orders of £30 or more.
Delivery Times:
- Standard delivery typically arrives within 1–3 working days.
- Please allow a little longer during peak periods (e.g. bank holidays or seasonal sales).
🔁 Returns & Exchanges
We want you to be completely satisfied with your purchase. If you’re not happy for any reason, you may return the item(s) to us within 14 days of receipt.
Eligibility:
- Items must be unused and in their original packaging.
- Custom or personalised items may not be eligible unless faulty.
How to Return:
- Email us at hello@threewalls.co.uk with your order number and reason for return.
- We’ll provide return instructions.
- Package your item securely and post it back to us.
Return Address:
ThreeWalls Records
30 Spring House Close
S42 7PD
Refunds:
- Refunds are issued once items are received and inspected.
- Original delivery charges are non-refundable unless the item was faulty.
- Return postage is the responsibility of the customer.
Exchanges:
If you’d like to exchange an item, please contact us so we can reserve stock for you.